Plantronics WO2 Manual: A Comprehensive Guide
This comprehensive guide details setup, usage, and troubleshooting for the Plantronics Savi W740 (WO2 base & WH500 headset) wireless system, ensuring optimal communication.
The Plantronics Savi W740 represents a sophisticated wireless communication solution, expertly designed for professionals demanding seamless connectivity and crystal-clear audio. This system, comprised of the WO2 base unit and the comfortable WH500 headset, offers a versatile experience, supporting both desk phone and computer connections.
It’s engineered to enhance productivity by allowing users to effortlessly switch between calls, whether originating from a traditional telephone or a softphone on their computer. The Savi W740 boasts multi-device connectivity, a key feature for modern work environments.
Congratulations on your purchase! This system includes a quick start guide and a comprehensive user guide (available on CD and online at docs.plantronics.com/savi-700) to ensure a smooth setup and optimal performance. The WO2 base supports Bluetooth functionality in specific models like W740/W745, enabling mobile pairing for added convenience.
Understanding the WO2 Base Unit
The WO2 base unit serves as the central hub for the Plantronics Savi W740 system, facilitating connectivity between your headset, desk phone, and computer. It’s a crucial component, managing audio routing and call control. The base features a telephone interface cable jack for connecting to your desk phone, allowing seamless integration with existing telephony infrastructure.
Furthermore, the WO2 base supports USB connectivity for computer integration and, in select models, Bluetooth for mobile device pairing. LED indicators on the base provide vital information regarding system status, including pairing mode, call activity, and power levels.
Proper placement of the base is essential for optimal performance; ensure it’s within range of both the headset and connected devices. The base unit is identified by FCC ID AL8-WO2 and detailed user manual information is available from Plantronics Inc.
WH500 Headset Overview
The WH500 headset, paired with the WO2 base, delivers exceptional audio quality and comfort for professional communication. This over-the-ear design features plush ear cushions and an adjustable headband, ensuring a secure and comfortable fit for extended wear. Intuitive controls located on the earcup allow for easy call answering, ending, and volume adjustment.
The WH500 boasts a noise-canceling microphone, minimizing background distractions and ensuring clear voice transmission. It seamlessly docks with the WO2 base for charging and automatic pairing. The headset’s lightweight construction enhances user comfort, while its durable build ensures long-lasting reliability.
Understanding the headset’s controls and features is key to maximizing its benefits. Refer to the full user guide for detailed instructions on adjusting the fit and utilizing advanced functionalities.
Setting Up Your Plantronics WO2 System
Proper setup is crucial for optimal performance. This section guides you through unboxing, connecting to power, desk phones, and computers, ensuring seamless integration.
Unboxing and Component Check
Carefully unpack your Plantronics Savi W740 system and verify all components are present. You should find the WO2 base unit, the WH500 headset, a telephone interface cable, a USB cable, and a power adapter. Confirm the presence of the Quick Start Guide and access to the full user guide, often available on the included CD or via online download.
Inspect each item for any signs of damage incurred during shipping. If any components are missing or damaged, immediately contact Plantronics support for assistance. Retain the original packaging for potential returns or warranty claims. Familiarize yourself with each component before proceeding with the setup process. The included documentation provides visual aids to help identify each part. Ensuring you have everything needed upfront will streamline the installation process and guarantee a smooth user experience.
Connecting the Base Unit to Power
To power the Plantronics WO2 base unit, locate the DC power jack on the rear panel. Connect the provided power adapter to this jack, ensuring a secure fit. Then, plug the power adapter into a standard electrical outlet. The base unit’s LED indicators will illuminate, signifying it’s receiving power. Allow a few moments for the system to initialize fully.
Avoid using power strips or surge protectors if possible, as they can sometimes interfere with the base unit’s operation. If a power strip is necessary, ensure it’s a high-quality model. Verify the voltage of the power adapter matches your local electrical supply. Proper power connection is crucial for reliable performance. Once powered on, the base unit is ready to be connected to your desk phone and/or computer, initiating the setup process.
Connecting to a Desk Phone
To connect your Plantronics Savi WO2/WH500 headset to a desk phone, begin by locating the telephone interface cable. Connect one end of this cable to the designated telephone interface cable jack on the base of the WO2 unit. Next, disconnect the handset coil cord from your desk phone. Then, connect the other end of the telephone interface cable to the phone’s handset port.
Ensure a secure connection at both ends for optimal audio quality. The system is designed to work with most standard desk phones. If you encounter issues, consult your phone’s documentation or the Plantronics support website. Proper connection allows you to seamlessly switch between headset and handset calls. Verify call functionality after connecting to confirm successful integration.
Using the Telephone Interface Cable
The telephone interface cable is crucial for connecting the Plantronics Savi WO2 system to your desk phone, enabling seamless call control. This cable facilitates communication between the headset and the phone line. First, locate the cable included with your Savi W740 system; Connect one end firmly into the designated port on the WO2 base unit.
Next, disconnect the existing handset cord from your desk phone and connect the other end of the interface cable into the phone’s handset port. Ensure a snug fit for optimal audio transmission. This cable transmits both voice and signaling, allowing you to answer, end, and transfer calls using the headset. Refer to the full user guide for compatibility details and troubleshooting tips.
Connecting to a Computer
Connecting your Plantronics WO2 system to a computer expands its functionality, enabling softphone use and multimedia audio. You can connect via USB or Bluetooth; For a USB connection, use the provided USB cable to link the WO2 base unit directly to a USB port on your computer. The system will typically install automatically, though drivers may be required – check the included CD or Plantronics support website.
Alternatively, utilize Bluetooth pairing for a wireless connection. Ensure Bluetooth is enabled on your computer, then initiate pairing mode on the WO2 base (refer to the Bluetooth pairing instructions). Select the WO2 base from the list of available devices on your computer. Once connected, configure your computer’s audio settings to use the Plantronics headset as the default audio device.
Via USB Connection
Establishing a connection via USB is a straightforward method for integrating your Plantronics WO2 system with your computer. Begin by using the supplied USB cable to securely connect the base unit to an available USB port on your computer. Upon connection, the system should automatically initiate the installation process, configuring the necessary drivers for optimal performance.
If automatic installation fails, or if prompted, insert the included CD or visit the Plantronics support website (docs.plantronics.com/savi-700) to download and install the latest drivers. Once the drivers are installed, your computer will recognize the Plantronics headset as an audio device. Finally, configure your computer’s sound settings to designate the Plantronics headset as the default playback and recording device.
Bluetooth Pairing Instructions
To pair your Plantronics WO2 headset via Bluetooth, ensure your base unit supports Bluetooth functionality – specifically, models like the W740/W745. Begin by placing your WH500 headset onto the WO2 base to initiate pairing; it often happens automatically. If automatic pairing doesn’t occur, manual pairing is necessary.
Activate Bluetooth on your smartphone or other Bluetooth-enabled device. Then, put the WO2 base unit into pairing mode – consult the full user guide (available on the CD or Plantronics’ website) for specific instructions, as the process can vary. Once in pairing mode, select “Plantronics WO2” from the list of available devices on your smartphone. Confirm the pairing request, and your headset is now connected!
Using Your Plantronics WO2 Headset
Mastering your Plantronics WO2 involves understanding basic controls, achieving a comfortable fit, and efficiently managing calls for a seamless communication experience.
Basic Headset Controls
The Plantronics WO2 headset offers intuitive controls for managing your calls and audio experience. The call control button, typically located on the ear cup, allows you to answer and end calls with a single press. A double-press often initiates redialing the last number. Volume adjustment is usually handled via dedicated buttons, enabling you to increase or decrease the audio level to your preference.
Muting the microphone is crucial for privacy, and is typically achieved by pressing a dedicated mute button. An indicator tone or LED will confirm mute status. Some models feature a multifunction button that handles call control, voice assistant activation, and other functions. Familiarizing yourself with these controls will maximize your headset’s usability and ensure clear, efficient communication during every interaction. Refer to the full user guide for specific button layouts and functionalities.
Adjusting the Headset Fit
Achieving a comfortable and secure fit is essential for prolonged headset use. The Plantronics WH500 headset features an adjustable headband, allowing you to customize the height for optimal positioning. Ensure the earcups comfortably surround your ears without excessive pressure. The headband should rest gently on the top of your head, distributing weight evenly.
The earcups may also be adjustable, pivoting to align with the natural angle of your ears. A proper fit enhances audio quality and noise cancellation. Experiment with different adjustments until you find the most comfortable and stable configuration. A secure fit prevents slippage during movement and ensures consistent audio performance throughout your workday. Consult the user guide for detailed instructions and diagrams illustrating proper adjustment techniques.
Managing Calls
The Plantronics WO2 system simplifies call management with intuitive controls on both the headset and base unit. To answer an incoming call, press the call control button on the headset – a single press typically answers the call. To end a call, press the same button again. Transferring calls depends on your phone system; consult your phone’s documentation for specific instructions.
Muting/unmuting the microphone is easily achieved via a dedicated mute button on the headset. A visual or audible indicator confirms mute status. The base unit may also offer call control functions, such as answering and ending calls, depending on the model. Familiarize yourself with the button layout and functionality for seamless call handling. Refer to the full user guide for advanced call management features and customization options.
Answering and Ending Calls
With your Plantronics WO2 system, answering calls is straightforward. Typically, a single press of the call control button located on the right earcup of the WH500 headset will answer an incoming call. You’ll often hear a tone or voice prompt confirming the connection. To decline a call, a longer press of the same button is usually required.
Ending a call is equally simple: press the call control button once more. The system will disconnect the call, and you’ll receive an indication, such as a beep or voice prompt. Some systems allow ending calls via the base unit as well. Ensure you understand the specific button functions for your model by consulting the comprehensive user guide included with your Savi W740 system for detailed instructions.
Transferring Calls
The Plantronics WO2 system facilitates call transferring, though the exact method depends on your desk phone’s capabilities and configuration. Generally, initiate the transfer process on your desk phone as you normally would. While the call is active, activate the transfer function on your phone.
Simultaneously, briefly press the transfer button on the WH500 headset – if your system supports a dedicated transfer button. This action typically places the current caller on hold while you dial the extension of the person you wish to transfer the call to. Once connected, complete the transfer via your desk phone. Refer to your desk phone’s manual for specific transfer instructions, and consult the full Plantronics user guide for detailed WO2 integration details.
Muting/Unmuting the Microphone
The Plantronics WH500 headset offers convenient microphone muting functionality, ensuring privacy during calls. To mute the microphone, locate the mute button on the ear cup of the headset – typically a dedicated button or a switch. Pressing this button will instantly silence your microphone, preventing your voice from being transmitted to the other party.
An audible tone or LED indicator usually confirms the muted status. To unmute, simply press the mute button again. The system will revert to transmitting your voice. Remember that muting only affects your microphone; the other party can still speak and be heard. Always verify your mute status before sharing sensitive information, and consult the full user guide for specific button locations and indicator behaviors.
Advanced Features and Settings
Explore multi-device connectivity, Bluetooth pairing options, and LED indicator meanings to customize your Plantronics Savi W740 experience for peak performance.
Multi-Device Connectivity
The Plantronics Savi W740 (WO2) excels in multi-device connectivity, seamlessly integrating with desk phones, computers, and mobile devices. This capability allows users to effortlessly switch between calls from different sources without physically disconnecting or re-pairing the headset. However, it’s important to note that only WO2 base models featuring Bluetooth functionality – such as the W740 and W745 – support mobile pairing.
To utilize this feature, ensure Bluetooth is enabled on both your headset and the desired mobile device. Docking the WH500 headset onto the WO2 base typically initiates automatic pairing. Should automatic pairing fail, consult the full user guide for detailed manual pairing instructions. This flexibility enhances productivity and streamlines communication workflows, making the Savi W740 a versatile solution for modern professionals.
Bluetooth Functionality
The Plantronics WO2 base, specifically in models like the W740 and W745, incorporates robust Bluetooth functionality, expanding connectivity beyond traditional desk phones and USB connections. This allows for seamless pairing with smartphones and tablets, enabling users to manage calls and multimedia directly through the WH500 headset. Bluetooth pairing can often occur automatically when docking the headset to the base, simplifying the setup process.
However, manual pairing may be necessary in certain situations. The comprehensive user guide provides step-by-step instructions for initiating and completing the Bluetooth pairing process. Utilizing Bluetooth unlocks the full potential of the Savi W740, offering a truly wireless and versatile communication experience, ideal for mobile professionals and dynamic work environments.
Understanding LED Indicators
The Plantronics WO2 base unit utilizes a series of LED indicators to communicate system status and connectivity information. These visual cues are crucial for understanding the headset’s operational mode and troubleshooting potential issues. Different colors and blinking patterns signify various states, such as power on, pairing mode, call in progress, and charging status.
A solid blue light typically indicates a successful Bluetooth connection, while a flashing blue light suggests the system is actively searching for a paired device. Red indicators often signal errors or low battery levels. Referencing the detailed user guide is essential for a complete interpretation of all LED combinations. Understanding these indicators empowers users to quickly diagnose and resolve common operational concerns.
Troubleshooting Common Issues
Addressing connectivity and audio problems, this section provides solutions for headset pairing failures, lack of audio output, and microphone malfunctions, ensuring seamless operation.
Headset Not Pairing
If your WH500 headset fails to connect to the WO2 base, several steps can resolve the issue. First, ensure the base unit is powered on and within range of the headset. Attempt docking the headset onto the base; automatic pairing often occurs upon docking.
If automatic pairing doesn’t succeed, initiate manual pairing. Consult the full user guide (available on the included CD or Plantronics’ website) for detailed instructions. Verify Bluetooth is enabled on the WO2 base, especially if attempting mobile device pairing – only certain WO2 models support this feature.
Confirm no other devices are interfering with the Bluetooth signal. Resetting both the headset and the base unit can also resolve pairing conflicts. To reset, refer to the user guide for specific procedures. Finally, ensure the headset is adequately charged, as low battery can sometimes hinder pairing.
No Audio Output
Experiencing a lack of audio with your Plantronics Savi W740? Begin by verifying the volume level on both the base unit and the headset itself. Ensure the headset isn’t muted – check the mute control on the ear cup. Confirm the correct audio source is selected on your computer or desk phone.
If connected to a desk phone, double-check the telephone interface cable connection. For computer connections (USB or Bluetooth), verify the headset is set as the default audio device in your operating system’s sound settings. A faulty USB port or Bluetooth driver issue could also be the cause.
Try re-pairing the headset to the base or computer. Consult the user guide for troubleshooting steps specific to your connection type. A system restart can sometimes resolve audio conflicts. If the problem persists, test with another device to isolate the issue.
Microphone Not Working
If your Plantronics Savi W740 microphone isn’t functioning, first ensure it isn’t muted – check the dedicated mute button on the headset; Verify the microphone is selected as the default recording device within your computer’s sound settings. Confirm the telephone interface cable is securely connected if using a desk phone.
Check application permissions; some programs require explicit microphone access. A faulty USB connection (if applicable) or Bluetooth pairing issue can also cause problems. Try re-pairing the headset with your computer or base unit. Restarting your computer can often resolve driver conflicts.
Consult the user guide for specific troubleshooting steps. Test the microphone with another application to determine if the issue is system-wide or application-specific. If problems continue, consider updating your audio drivers.
Resources and Support
Access the full user guide, Plantronics support website, and FCC ID AL8-WO2 information for comprehensive assistance with your Savi W740 system.
Downloading the Full User Guide
For a complete understanding of your Plantronics Savi W740 system, including detailed instructions and advanced features, downloading the full user guide is highly recommended. The included CD with your product contains an animated setup guide, offering a visual walkthrough of the installation process.
Additionally, the CD houses the comprehensive user guide itself, providing in-depth explanations of every function and setting. You can also conveniently access the online user guide at http://docs.plantronics.com/savi-700. This digital version allows for easy searching and quick reference to specific topics.
The user guide covers everything from initial setup and connecting to devices, to managing calls and troubleshooting common issues, ensuring you maximize the benefits of your Plantronics WO2 system.
Plantronics Support Website
Should you require further assistance beyond the provided documentation, the Plantronics support website offers a wealth of resources designed to help you resolve any issues and optimize your Savi W740 (WO2) experience. This online portal is a central hub for troubleshooting guides, frequently asked questions, and helpful articles covering a wide range of topics.
You can access the Plantronics support website to find solutions to common problems, download the latest software updates, and explore detailed information about your headset’s features. The website also provides contact information for direct support from Plantronics representatives, should you need personalized assistance.
Visiting the support website ensures you have access to the most current information and expert guidance, maximizing the value and longevity of your Plantronics WO2 system.
FCC ID AL8-WO2 Information
This device, the Plantronics WO2 base unit, has been tested and found to comply with the requirements outlined in the Federal Communications Commission (FCC) regulations. The FCC ID for this product is AL8-WO2, a unique identifier used to track and regulate radio frequency devices within the United States.
This certification ensures that the WO2 base unit does not exceed permissible exposure limits for radio frequency radiation. Detailed information regarding FCC compliance, including user manual details, is publicly available through the FCC’s online database.
Compliance with FCC regulations is a critical aspect of product safety and legality. The AL8-WO2 identification confirms that Plantronics has met the necessary standards for responsible radio frequency device manufacturing and distribution.
Safety and Regulatory Information
To ensure safe and responsible use of your Plantronics Savi W740 (WO2 base & WH500 headset) system, please adhere to the following guidelines. Avoid using the headset during operation of a vehicle or in environments where auditory awareness is critical. Prolonged exposure to high volumes may cause hearing damage; adjust volume accordingly.
This device complies with FCC regulations, as detailed under FCC ID AL8-WO2. Do not attempt to disassemble or modify the base unit or headset, as this may void the warranty and pose a safety risk. Keep the device away from water and extreme temperatures.
Proper disposal of electronic waste is essential. Please follow local regulations for recycling electronic devices. Refer to the full user guide for complete safety and regulatory details.